General
Navien America, Inc. (Navien) warrants this water heater and its component parts
to be free from defects in materials and workmanship, under normal use and service,
for the Applicable Warranty Period. At its option, Navien will replace the defective
component part(s), in accordance with the terms of this Limited Warranty, if it
fails in normal use and service during the Applicable Warranty Period. The replacement
component part(s) must be Navien Original Equipment component part(s). The replacement
component part(s) will be warranted only for the remaining portion of the original
component part's Applicable Warranty Period.
Applicable Warranty Periods
|
Period of Coverage |
|
Heat Exchanger |
All other Parts and Components |
CR Series Residential
DHW use only |
CC Series Commercial
and Residential |
CR Series Residential
DHW use only |
CC Series Commercial
and Residential |
|
15 Years |
10 Years |
5 Years |
5 Years |
|
Proof of purchase is required to obtain warranty service. You can show proof of
purchase with dated sales receipt, by completing and mailing the enclosed warranty
registration card within 30 days of purchasing the product or by registering online
at www.navienamerica.com |
Effective Date
The Effective Date of warranty coverage (the beginning of the Applicable Warranty
Periods) is the date of purchase of this water heater, if properly registered. Should
the unit be installed in a new home the product warranty will take affect as of
close of escrow.
Heat Exchanger Warranty
The Applicable Warranty Period for a CR series Heat Exchanger failure installed
in a Residential application (including domestic recirculation) is Fifteen (15)
years from the Effective Date. The Applicable Warranty Period for a
CC series Heat Exchanger failure installed in a Commercial application or a Residential
“Combi” application (DHW and space heating) is Ten (10) years from
the Effective Date. For any Residential “Combi” application, a CC series unit is
recommended. If a CR series unit is used in a Residential Combi application, the
Applicable Warranty Period for a Heat Exchanger failure is Two (2) years
from the Effective Date.
Parts Warranty (excluding heat exchanger)
The Applicable Warranty Period for a CR series Part(s) failure installed in a Residential
application (including domestic recirculation) is Five (5) years
from the Effective Date. The Applicable Warranty Period for a CC series Part(s)
failure installed in a Commercial application or a Residential "Combi" application
(DHW and space heating) is Five (5) years from the Effective Date.
For any Residential "Combi" application, a CC series unit is recommended. If a CR
unit is used in a Residential "Combi" application, the Applicable Warranty Period
for a Part(s) failure is One (1) years from the Effective Date.
Labor All Allowance
The Applicable Period for the Labor Allowance for all water heater models is One
(1) year from the Effective Date. The payment and amount of any payment are subject
to approval at Navien's sole discretion. The Labor Allowance will be paid based
on Navien's Schedule of Labor Allowances. Please contact Navien to find out Navien's
Labor Allowances schedule at 800 519 8794.
Transferrability
This warranty is offered to the original and subsequent owners of the water heater
but is limited to the original address registered with the warranty only. The warranty
will be void if the water heater has been removed and relocated to any other location.
Warranty Exclusions
This warranty does not cover the following conditions:
Damages, malfunctions, or failures resulting from failure to install the water heater
in accordance with applicable building codes, ordinances or normal plumbing and
electrical trade practices.
Damages, malfunctions or failures resulting from improper installation or failure
to operate and maintain the water heater in accordance with the manufacturer's instructions
provided.
Performance problems caused by improper sizing of the water heater or the gas supply
line, the venting connection, combustion air openings, electric service voltage,
wiring or fusing.
Damages, malfunctions or the all failures caused by conversion from natural gas
to LP gas or LP gas to natural gas or attempt to operate with a type of gas not
specified for the water heater.
Damages, malfunctions or failures caused by operating the water heater with any
parts removed or with parts that have been modified, altered or unapproved for installation.
Damages, malfunctions or failures caused by abuse, negligence, alteration, accident,
fire, flood, freezing, lightning and other acts of God.
Heat Exchanger failures caused by operating the water heater in a corrosive or contaminated
atmosphere.
Damages, malfunctions or failures caused by poor water quality, lime or mineral
build-up or sediment build-up.
Damages, malfunctions or failures caused by operating the unit at water temperatures
outside the factory calibrated temperature limits and/or exceeding the maximum setting
of the high limit control.
Heat Exchanger failures caused by (dry firing) operating the water heater without
water being supplied to the unit at all times.
Damages, malfunctions or failures caused by subjecting the heat exchanger to pressures
or firing rates greater or lesser than those shown on the rating plate; Units installed
outside North America ( the District of Columbia and Canada).
Rating plate has been removed by an unauthorized person. A water heater should not
be operated if the rating plate has been removed; If the water heater has been installed
outdoors.
Damage due to freezing